Frequently Asked QuestionsUpdated 16 days ago
Products
Your product selection is limited. When will you be adding new product?
We are currently going through a transition phase and as a result our product selection may be limited. We apologize for the inconvenience and appreciate your patience. New products will be added periodically with a planned full-scale rollout of new products for the fall and holiday season November 1st.
Production Timeline
We produce a majority of our products on-demand, please allow 3-5 business days to process and ship your order.
Disclaimer: We cannot guarantee the exact color match from the website image.
Shipping and Tracking
Has my order shipped?
Log in to your account to view your order status.
How do I change quantities or cancel an item in my order?
Please reach out to customer service via our contact form or live chat with the order number along with the requested changes and we will do our best to make these changes depending on the timing of when we are notified. Please note that once an order has begun processing or has shipped, the order can no longer be edited.
How do I track my order?
Once your order is fulfilled you will receive a confirmation email, click the "View your order" button to see shipping and tracking details.
My order never arrived or I'm missing an item from my shipment.
Confirm you received the shipping confirmation email. From there click the "View your order" button to check the status of your order. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Am I responsible for International Fees?
Currently, international customers are subject to international taxes, duties and fees not calculated at checkout. This includes any international taxes, duties and fees associated with returned merchandise, and items purchased with promotional discounts.
*FREE SHIPPING limited to the 48 contiguous states of the US
My Account
I can't login to my account
If you created an account prior to October 9, 2023 you will need to recreate it as we have transitioned to a new service provider. Please visit the links below to get started creating your account.
How do I create an account?
- Visit our create an account page
- Fill out the form
- Click the "CREATE" button
How do I edit my account information?
Visit your account page to view your account information.
I forgot my password.
Click here to reset your password. Check your email for a confirmation email.
How do I return my product?
Visit our returns page for more information
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 5 business days of receiving the product. Visit returns for more information on returning product.
What is your return policy?
Visit our returns page for more information
When will my order ship?
Most items will ship within 2-3 business days of order. Please see each individual item page for more information on the availability of each item. After placing your order, view your account to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
Other Questions
Do you ship to my country?
At the moment, we are looking into the possibility of expanding our site to other countries, but that will take more time. Please contact us and let us know that you are interested,
What are my payment choices?
Our current payment options are Visa, Mastercard, Discover, and American Express.
What are your promotion and sale guidelines?
Our offers may not be combined with any other sale, promotion, discount, code, coupon and/or offer. Promotions cannot be applied to previous orders. Promotions have no cash value. Discount codes are one-time use only per customer. We reserve the right to alter, change or stop a promotion at any time.
Guarantees
Best Pricing
It is our commitment to provide you with the best value, at the best price.
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing and Billing
I have a question on my charges.
Visit your account to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact us for further assistance.
I need a copy of my receipt/invoice.
Visit your account to print invoices.
When will my return credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s) to approved your return and credit your account.